Terms and Conditions of Sale

Validity of the Sales Contract, Product and Price Information

• These Terms and Conditions of Sale apply to purchases made from the Online Store.
• The prices of the products sold in the online store are listed next to each product. A shipping fee is added to the price.
• All prices are displayed in euros (EUR), and no VAT is added to the goods. Must Kaelkirjak OÜ is not subject to VAT.
• The shipping fee depends on the buyer’s location and the shipping method. The shipping fee is displayed to the buyer when the order is placed.
• Information about the product is provided in the online store directly next to the product.

Placing an Order

• To order merchandise, add the desired products to your shopping cart. To complete your order, fill in the required fields and select the appropriate shipping method. The total amount due will then be displayed on the screen, and you can pay using a VISA/MasterCard or via Estonian bank links (Swedbank, SEB, Luminor, Coop, Pocopay, and Liisi ID).
• The agreement shall take effect upon receipt of the amount due in the online store’s bank account.
• If the ordered goods cannot be delivered due to them being out of stock or for any other reason, the buyer will be notified as soon as possible, and the payment (including shipping costs) will be refunded immediately, but no later than 14 days after the notice is sent.

Delivery

• Goods are shipped worldwide.
• The buyer can choose the delivery method—either a parcel locker (Smartpost, Omniva) or a courier.
• The buyer is responsible for shipping costs, and the corresponding pricing information is displayed next to the shipping method.
• Domestic shipments in Estonia generally arrive at the destination specified by the buyer within 5–7 business days from the effective date of the sales contract. Deliveries outside Estonia are made within 30 calendar days.
• In exceptional cases, the seller has the right to deliver the goods within up to 45 calendar days.

Right of Withdrawal

• After receiving the order, the buyer has the right to cancel the contract concluded in the online store within 14 days.
• The right of withdrawal does not apply if the buyer is a legal entity.
• To exercise the 14-day right of return, you may not use the ordered goods in any way other than is necessary to ascertain the nature, characteristics, and functioning of the goods, in the same manner as is permitted when testing goods in a physical store.
• If the item has been used for a purpose other than that required by its nature, or if it shows signs of use or wear and tear, the Online Store has the right to reduce the refund amount in proportion to the decrease in the item’s value.
• To return an item, you must submit a notice of withdrawal from the purchase by email to kairi@blackgiraffe.ee no later than 14 days after receiving the item.
• The buyer is responsible for the costs of returning the goods, unless the reason for the return is that the item being returned does not match what was ordered (e.g., the wrong item or a defective item).
• The buyer must return the goods within 14 days of submitting the notice or provide proof that the goods were handed over to the carrier within the aforementioned period.
• Upon receipt of the returned goods, the online store will immediately refund to the buyer—but no later than 14 days after receiving the notice of withdrawal—all payments received from the buyer under the contract.
• The online store may refuse to issue a refund until it has received the item that is the subject of the contract or until the buyer has provided proof that the item has been returned, whichever occurs first.
• If the buyer has expressly chosen a delivery method other than the cheapest standard delivery method offered by the Online Store, the Online Store is not required to reimburse the consumer for costs exceeding those associated with the standard delivery method.
• The online store has the right to rescind the sale and demand that the buyer return the merchandise if, due to an error, the price of the merchandise listed in the online store is significantly lower than its market price.

Right to File a Claim

• The online store is liable to the buyer for any nonconformity with the terms of the contract or any defect in the goods sold that existed at the time of delivery and that becomes apparent within two years of the delivery of the goods to the buyer. During the first six months following the transfer of the goods to the buyer, it is presumed that the defect already existed at the time of transfer. It is the online store’s responsibility to rebut this presumption.
• If a defect is discovered, the buyer has the right to contact the online store within two months at the latest by sending an email to info@blackgiraffe.ee or by calling +372 51996320.
• The online store is not liable for defects that arise after the goods have been delivered to the buyer.
• If goods purchased from the Online Store have defects for which the Online Store is responsible, the Online Store will repair or replace the defective goods. If the item cannot be repaired or replaced, the Online Store will refund the buyer all fees associated with the sales contract.
• The online store shall respond to a complaint submitted by a consumer in writing or in a form that can be reproduced in writing within 15 days.

Direct Marketing and the Processing of Personal Data

• The online store uses the personal data entered by the buyer (including name, phone number, address, email address, and bank details) solely for the purpose of processing the order and shipping the goods to the buyer. The online store shares personal information with shipping companies in order to deliver the goods.
• The online store sends newsletters and special offers to the buyer’s e-mail addressemail address only if the buyer has expressed a desire to do so by entering their email address on the website and indicating their wish to receive direct marketing communications.
• The buyer may opt out of receiving offers and newsletters via email at any time by notifying us via email or by following the instructions provided in the email containing the offer.
• Must Kaelkirjak OÜ is the controller of personal data and transfers the personal data necessary for processing payments to the authorized processor, Maksekeskus AS.

Dispute Resolution

• If the buyer has any complaints regarding the online store, they should send them via email to info@blackgiraffe.ee or call +372 51996320.
• If the buyer and the Online Store are unable to resolve the dispute by mutual agreement, the buyer may contact the Consumer Disputes Commission. You can review the terms of the proceedings and submit a claim at the following link: https://www.tarbijakaitseamet.ee/et/tarbijale/kaebuse-esitamine.
• The Consumer Disputes Commission has the authority to resolve disputes arising from contracts concluded between the Buyer and the Online Store. The review of the Buyer’s complaint by the Commission is free of charge for the Buyer.
• The buyer may contact the European Union’s consumer dispute resolution platform.